Shipping policy

Order Processing
All orders are verified, packaged, and prepared for shipment within 1–2 business days of purchase. Once processed, you’ll receive a confirmation email containing your order details and tracking information.

Shipping Confirmation
When your order ships, you’ll receive an automated email with a tracking link to monitor delivery progress. Please allow up to 24 hours for tracking updates to activate.

Order Accuracy
Before shipping, all items undergo a double-check process to ensure accuracy and quality. If there’s any issue with your order upon arrival, contact us within 48 hours of delivery with your order number and photos if applicable.

Packaging
All products are packed in discreet, tamper-proof packaging to ensure product integrity and customer privacy.

Returns & Replacements
Due to the sensitive nature of our products, all sales are final. Damaged or defective items will be reviewed for replacement on a case-by-case basis.

Support
For any shipping-related concerns, reach out to us at joleinc@hotmail.com — our team responds promptly to all inquiries.